Shipping & Returns
Shipping
We can ship to virtually any address in the United States via UPS/UPS Freight.
When you place an order, we will estimate shipping and delivery dates for your order based on the availability of your items and the shipping options we provide. Many of the products sold on Optamate.com are shipped directly from the manufacturer. Estimated lead times can be found on product category pages and individual product pages under the “Lead time” field. In most cases we display the longest estimated lead time. Some products may be ready to ship immediately. If you need a product quicker than the lead time displayed, please contact us and we will check with the manufacturer to see if the product can ship out sooner.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns
The timeframe for returns is within 30 days from delivery. Our return policy for each product line is based on the return policy of the manufacturer. Some manufacturers charge restocking fees for returns. In this case the cost will be passed on to the buyer. If you have questions about the return policy of a specific product, please contact us prior to purchase.
Acceptable reasons for return are: received wrong product, defective item (warranty claim), product does not meet specification, product damaged in transit. Return Shipping costs are non-refundable and are the responsibility of the customer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button, filling out the provided form. Optamate will inspect the reason for return and authorize your return if it meets the criteria detailed in our terms of sale. No returns will be accepted without a Return Authorization. Include with your return a copy of your invoice or packing slip. All merchandise must be returned in its original packaging and condition.
Any claims for discrepancies in shipment must be made within 7 days of receipt of merchandise. C.O.D. returns will not be accepted. Shipping charges for returned items must be prepaid. No return of altered or etched items. A re-stocking charge may be applied.
We will then notify you via e-mail of your refund once we've received and processed the returned item. You may also choose to call us or send a support email as well.
Damaged or Lost Shipments
UPS, Fed-Ex Ground, other package carriers: Check your order immediately upon arrival. All damages must be noted on delivery receipt. All shortages and damages must be called into Optamate at 317-342-6729 or e-mailed to support@optamate.com within 7 calendar days.
Machinery Shipments: Call 317-342-6729 or e-mail support@optamate.com. All damaged containers and merchandise must be kept for inspection. If product was damaged in transit, you must file a claim with the carrier.
Truck Shipment (when you select the carrier): Check your order immediately upon arrival. All damages must be noted on delivery receipt. All damages and shortages must be called in to the trucker you chose within 7 days. All damaged containers and merchandise must be kept for your trucker to inspect. At that time, you will file a claim with your trucker. Damaged Hazardous Materials must be returned through the freight company prior to acceptance of delivery (See Returns and Repairs Section).