Optamate
Legal

Terms of Use

Effective date: October 6, 2026

These Terms of Use (the "Terms") govern your use of optamate.com and the services on it (the "Site"), operated by Optamate ("Optamate", "we", "us"), a registered business name (DBA) of MasterControls, LLC, an Indiana limited liability company. You accept these Terms when you create an account, send a request or book a call and click a button that says you agree, or when you otherwise use the Site. If you use the Site for a company, you accept them for that company and confirm you may do so. If you do not agree, do not use the Site.

Our Privacy Policy explains how we handle personal information.

1. Who may use the Site

The Site is for businesses that research and buy packaging and automation equipment. You must be at least 18 years old to create an account or send a request.

2. Accounts

  • An account is free. Some content, such as pricing, downloads, videos and full brand pages, is available only when you are signed in.
  • Give accurate information and keep it up to date. Keep your password secret. You are responsible for what happens under your account; tell us at once if you think someone else has used it.
  • Our staff can create an account for you and add or change the details, facilities and lists in it to help with your project.
  • You can ask us to close your account by emailing privacy@optamate.com. We may suspend or close an account that breaks these Terms or puts the Site or other users at risk.

3. Using the Site

You may use the Site to research equipment, save lists, request quotes and book calls for your business. You may not:

  • copy, scrape or download the Site's content in bulk, including with automated tools, or use it to build a competing database or service;
  • get around security, bot checks or sign-in requirements, or access areas you are not authorized to use;
  • interfere with the Site, or upload anything harmful, such as malware;
  • send false requests, impersonate anyone, or use the Site for anything unlawful.

We may change, suspend or remove any part of the Site at any time.

4. Product information and prices

  • Product descriptions, specifications, images, videos and documents come largely from equipment manufacturers. They can contain errors or be out of date, and manufacturers can change their products without notice.
  • Prices on the Site, including "starting at" prices, are estimates. The price, configuration, specifications and lead time that apply are the ones in your quote. We may correct errors in prices or product information at any time.

5. Quotes, orders and suppliers

  • Content on the Site, including prices, is not an offer to sell. A quote request, booked call or saved list does not create an order or a sales contract. If the Site offers online checkout for a product, that purchase is governed by the terms shown at checkout.
  • Not every product in our catalog is sold by Optamate.
  • When we quote equipment we sell, the sale is governed by the quote and the terms that come with it. Installation, training, service and warranty for that equipment are covered there, not in these Terms.
  • When a Solution Partner (an equipment manufacturer or integrator) or another supplier is the better fit for your project, we may introduce you, and when no current partner fits, we may help you find one. That company quotes you directly, and any contract is between you and it. Optamate is not a party to that contract and is not responsible for that company's products or services.

6. Calls and recommendations

Our engineers review the information you give us and recommend equipment that may fit your application. A recommendation depends on that information and is not a guarantee of performance. The specifications and terms in your quote control. You remain responsible for decisions about your facility, line and safety.

7. Files and information you send

  • You give us permission to use, copy and share the files and information you send us, such as drawings, photos, product data and specifications, in running our business, including to review your request, prepare quotes and recommendations, and share them with manufacturers, Solution Partners and other suppliers.
  • You confirm you have the right to send them and that doing so does not break anyone else's rights or any confidentiality obligation.
  • If you send us suggestions about the Site, we may use them without any obligation to you.

8. Our content and trademarks

The Site and its content are owned by Optamate or others, including equipment manufacturers. We give you a limited, revocable right to view and use the Site for your business's equipment purchasing under these Terms. Optamate and the other names, logos and marks on the Site belong to their owners; manufacturer names and logos are used to identify their products and do not mean the manufacturer endorses us.

If you believe content on the Site infringes your copyright, email legal@optamate.com with the details.

9. Other websites and embedded content

The Site links to other websites and plays videos hosted by others, such as YouTube and Vimeo. We do not control them, and their own terms and policies apply.

10. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, OPTAMATE DISCLAIMS ALL WARRANTIES ABOUT THE SITE AND ITS CONTENT, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. THIS SECTION DOES NOT CHANGE ANY WARRANTY IN A QUOTE OR SALES CONTRACT FOR EQUIPMENT.

11. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, OPTAMATE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, PRODUCTION OR DATA, ARISING FROM YOUR USE OF THE SITE, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SITE IS LIMITED TO ONE HUNDRED U.S. DOLLARS ($100). THIS SECTION DOES NOT APPLY TO A QUOTE OR SALES CONTRACT FOR EQUIPMENT, WHICH HAS ITS OWN TERMS.

12. Indemnity

You will defend and indemnify Optamate against claims, losses and costs (including reasonable attorneys' fees) arising from your breach of these Terms or from files and information you send us.

13. Governing law and disputes

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-law rules. Any dispute about these Terms or the Site will be decided only in the state courts located in Madison County, Indiana, or the United States District Court for the Southern District of Indiana, and you and we agree to those courts' jurisdiction.

14. Changes to these Terms

We may change these Terms. We will post the new version here with a new effective date. Changes apply from their effective date and do not apply to a dispute that arose before it. If you keep using the Site after that date, you accept the changed Terms.

15. General

  • Electronic communications. You agree that we may send notices and other communications to you electronically, including by email and on the Site.
  • Ending use. You may stop using the Site at any time. We may suspend or end your access if you break these Terms. Sections 7, 8 and 10 to 15 continue after that.
  • Entire agreement. These Terms are the whole agreement between you and us about the Site. A quote, order or other signed agreement governs its own subject. Our Privacy Policy explains how we handle personal information.
  • Severability and waiver. If part of these Terms cannot be enforced, the rest still applies. If we do not enforce a term, we have not given up the right to enforce it later.
  • Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, sale or reorganization.

16. Contact

Questions about these Terms: legal@optamate.com
Optamate, 508 Broad St., New Castle, IN 47362
Phone: 317-342-6729